Toll-Free Order Line: 1-800-968-6086

Troubleshoot your order

Problems with this site? Questions about anything? Suggestions for improvement? Please let us know.

And keep in mind we're not Amazon. We will make every effort to handle your order in a timely manner, but processing may take 7-10 business days in addition to shipping times.


(616) 257-6800


Can't login: Try your email address as the username. Otherwise, try setting a new password by clicking the My Account tab and selecting Change Password from the list at left. NEW FEATURE for all new registrations and password changes -- a confirmation email will be sent to you and you must activate your registration.

Didn't receive a confirmation email? Check your email spam or junk folder.

Product won't be entered on the cart: If you have not completed all the necessary information for purchase, a red bar will appear at the top of your screen alerting you to items that are missing. Required items are indicated by a red asterisk.

If checkout is not accepting your credit card: 

1) Ensure that the billing address matches that of the credit card.
2) Do not use spaces or hyphens in the account number.
3) The cards we accept are Master Card, Visa, and Discover.
4) Some accounts have a per day limit, so check with your bank if a transaction does not go through. 
5) "Card code" is the 3-digit number on the back of your credit card.